Terms of service

Terms & Services — mehtab.pk

1. Introduction

Welcome to mehtab.pk. These Terms and Services ("Terms") govern your access to and use of our website located at www.mehtab.pk and any purchases made through it. By accessing our website or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms in full. 

If you do not agree with any part of these Terms, please discontinue use of our website immediately.

2. Definitions

For the purposes of these Terms:

  • "Company" refers to mehtab.pk and its owners, staff, and representatives
  • "Customer" / "You" refers to any individual accessing or purchasing from our website
  • "Products" refers to all items listed and sold on www.mehtab.pk
  • "Order" refers to a purchase request submitted by the customer through our website
  • "Website" refers to www.mehtab.pk and all its associated pages

3. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian
  • You are legally capable of entering into a binding agreement
  • All information you provide to us is accurate, current, and complete
  • You are accessing the website from within Pakistan

4. Account Registration

You may be required to create an account to access certain features of our website. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately at support@mehtab.pk if you suspect any unauthorized use of your account

mehtab.pk reserves the right to suspend or terminate any account that violates these Terms or engages in fraudulent activity.

5. Products & Pricing

  • All products listed on our website are subject to availability
  • Prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise
  • We reserve the right to modify prices at any time without prior notice
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
  • Product images are for illustrative purposes only; slight variations in color or appearance may occur due to screen settings

6. Orders & Payment

By placing an order on mehtab.pk, you are making an offer to purchase a product subject to these Terms. We reserve the right to accept or decline any order at our discretion.

Accepted Payment Methods:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Online Payment (Debit / Credit Card)
  • JazzCash / EasyPaisa

Orders are confirmed only upon receipt of successful payment or COD verification. mehtab.pk is not liable for payment failures caused by third-party payment processors.

7. Shipping & Delivery

All shipping and delivery terms are governed by our Shipping Policy, which forms part of these Terms by reference. Please review it at www.mehtab.pk/shipping-policy.

Key points:

  • Orders are processed within 1–2 business days
  • Estimated delivery times vary by location
  • mehtab.pk is not responsible for delays caused by courier partners or unforeseen circumstances

8. Returns & Refunds

All return and refund requests are handled in accordance with our Return & Refund Policy, which forms part of these Terms by reference. Please review it at www.mehtab.pk/return-policy.

mehtab.pk reserves the right to refuse returns that do not comply with the stated policy conditions.

9. Intellectual Property

All content on this website — including but not limited to logos, product images, text, graphics, and design — is the exclusive intellectual property of mehtab.pk. You may not:

  • Copy, reproduce, or distribute any content without prior written permission
  • Use our brand name, logo, or imagery for commercial purposes
  • Scrape or extract data from our website using automated tools

Any unauthorized use of our intellectual property will be subject to legal action.

10. Prohibited Activities

When using our website, you agree not to:

  • Engage in fraudulent, abusive, or illegal activity
  • Submit false or misleading information in orders or communications
  • Attempt to gain unauthorized access to our systems or data
  • Use our platform to harass, defame, or harm any individual or business
  • Place orders with no intent to purchase (fake orders)
  • Exploit promotions, discounts, or vouchers in bad faith

Violation of any of the above may result in immediate account suspension and, where applicable, legal action.

11. Privacy & Data Protection

Your privacy is important to us. Any personal information collected during your use of our website — including your name, address, phone number, and payment details — is handled in accordance with our Privacy Policy, available at www.mehtab.pk/privacy-policy.

By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by applicable law, mehtab.pk shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products
  • Losses resulting from courier delays, natural disasters, or circumstances beyond our control
  • Any unauthorized access to your account due to your failure to protect your credentials
  • Errors or interruptions in website availability or functionality

Our total liability in any circumstance shall not exceed the value of the order placed by the customer.

13. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. mehtab.pk makes no warranties, expressed or implied, regarding:

  • The accuracy or completeness of any content on the website
  • The uninterrupted or error-free operation of the website
  • The fitness of any product for a particular purpose beyond what is explicitly described

14. Third-Party Links & Services

Our website may contain links to third-party websites or integrate third-party services (e.g., payment gateways, courier tracking). mehtab.pk does not endorse or take responsibility for the content, privacy practices, or services of any third-party platforms. Use of such links is at your own risk.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Pakistan.

16. Changes to These Terms

mehtab.pk reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms periodically. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms, please contact us:

Email: mehtab.pk38 WhatsApp / Phone: +92 306 5440535 Website: www.mehtab.pk Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)